Cancellation Policy

Before scheduling an appointment, please read our cancellation policy.
We understand that there may be occasions when you need to cancel your appointment. When you book an appointment that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents us from serving other patients. Nevertheless, we ask that you give Brisbane Massage Therapy at least 24 hours' notice by messaging us at 0490 022 321 or sending us an email on our contact page.

Appointments cancelled within 24 hours will be subject to a 50 percent (%) Cancellation Fee.

Patients who fail to show up for their appointment will be considered a ‘NO SHOW’ and therefore will incur the full cost of consultation.

The patient is solely responsible for the cancellation and no-show fees, which must be fully paid on or before the patient's next appointment.

Brisbane Massage Therapy would like to thank you for your understanding because we think that effective patient and practitioner communication helps to maintain healthy and positive relationships.